Technology Support Officer
Wellington City Council
Āu ake mahi - What you'll do
The Customer and Community Group is focused on creating a well-connected, engaged, and thriving community by delivering a variety of essential services in a way that enhances social, cultural, and recreational aspects of Pōneke.
The Technology Support Officer role in our Customer and Community Group sits as part of our Parking Services business group and ensures the effective operation, maintenance, and support of parking-related equipment, systems, and assets.
This includes working with key stakeholders to troubleshoot and resolve issues with enforcement devices and associated software, as well as managing and maintaining relevant technologies.
This is a fast-paced role where you will enjoy a variety of accountabilities including the following:
Equipment, asset maintenance and management:
- Making sure parking technology and systems work properly
- Tariff file and parking map maintenance
- Licence Plate Recognition (LPR) vehicle management planning and support
- Providing support to the Business Planning and Intelligence Team coupled with general administration
This is a heavily technology based role so would suit someone who has extensive experience using different technology software as well as the Microsoft Office Suite. If this sounds like you, we'd love to hear from you!
Please note, we expect to hold interviews on Friday, 12 December 2025 and the anticipated start date will be January 2026.
Ngā tohu me ngā wheako - Qualifications and experience
We're looking for a tech savvy problem solver who has a minimum of 2 years’ experience in a similar role or possesses a high level of technical competence.
Ideally, you'll also bring the following:
- Proven abilities of problem solving and decision-making skills
- Excellent written and oral communication skills
- Proven experience in stakeholder management and providing excellent customer service to both internal and external stakeholders
- The ability to prioritise and meet deadlines while managing your own time
- While not required, a knowledge of parking regulations and applicable legislation is desirable and greatly beneficial
Nōu te rourou - What's in it for you
Working for the Council offers you a range of benefits including five weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.
View our Employee Value Proposition Video to see what our employees say about working at WCC.
Diversity:
We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment. If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
We welcome applications from all people and like our workforce to reflect the diverse communities we serve.
Accessibility Support:
We want to make sure any accessibility requirements you may have are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support we can offer to make our process more accessible to you by emailing: recruitment@wcc.govt.nz
Applications close on Sunday, 7 December 2025. Please note that we may engage with applicants prior to the vacancy closing and/or close applications ahead of this date so we encourage you to submit your application as soon as possible.
All applications must be submitted online - we will not accept emailed applications.
All applicants must have the right to work in New Zealand and hold a full, clean NZ Drivers Licence. If you are currently on your Restricted Licence and actively pursuing your full licence, please submit your application and highlight this in your cover letter.
If you have questions, please contact Alicia Brosnan, Talent Acquisition Partner, Alicia.brosnan@wcc.govt.nz
