Safety Hub Team Administrator

• Closing date: Aug 31, 2025
• Permanent Full Time
• Wellington

Safety Hub Team Administrator

• Bring your dynamic and forward-thinking admin skills to a newly established role
• Support the team making positive changes for Pōneke
• Work side-by-side with the Pōneke community

Kia mahi ngātahi mō Pōneke mō tōna āpōpō - Working together for Wellington's future

Pōneke is on a journey of transformational change, responding to many of the challenges cities around the world are facing, while delivering an inclusive, sustainable, and creative capital for people to live, work and play.

Our Connected Communities team help shape a safer, more inclusive Pōneke and we're looking for a collaborative, community-minded individual to help lead the daily administrative operations of our Central City Safety Hub enabling our services and partners to be a visible, trusted presence in the heart of Pōneke.

As the Safety Hub Team Administrator (formally titled Safety Hub Coordinator), you'll ensure the smooth administrative operations of the Safety Hub while actively building partnerships that enhance city safety. You'll work closely with frontline services and community partners, including Police, Māori Wardens, Community Patrols, social service agencies, and Council teams to coordinate presence, facilitate collaboration, and identify new opportunities to strengthen safety outcomes.

You'll be the go-to person for managing the space, responding to public concerns, engaging with businesses and residents, and referring people to the right supports. You'll also take the lead in supporting joint training initiatives and making sure the Hub is used effectively to drive collective impact.

This is a newly established role and we're looking for someone who can hit the ground running and has the drive and initiative to lead the way in streamlining and enhancing our processes.

If you're passionate about making a real impact and want to help bring the City Safety and Wellbeing Plan to life, then we want to hear from you!

Āu ake mahi - What you'll do:

• Managing day-to-day operations of the Safety Hub, including bookings and health and safety compliance
• Helping to build trust, safety, and shared responsibility in the city centre
• Acting as a visible and approachable point of contact for the public, local businesses, and stakeholders
• Strengthening and supporting coordination of the Urban Liaison Team, Police beat Team, community patrols and Māori Wardens
• Coordinating and supporting partner agency activity within the Hub
• Identifying and initiating opportunities for collaboration, joint training, and safety initiatives across partner organisations
• Facilitating referrals to appropriate services where needed, maintaining strong relationships with health, housing, and social providers
• Facilitating referrals to appropriate social or health services where needed
• Supporting data collection and reporting, contributing to continuous improvement and impact measurement

Ngā tohu me ngā wheako - Qualifications and experience

You will have the following:

• At least three years' experience in a public-facing coordination, community engagement, or safety-related role
• Experience engaging with community groups or volunteer experience in the community.
• Strong relationship-building skills with the ability to engage with diverse communities.
• Calm under pressure, with good judgement and the ability to navigate sensitive situations.
• A collaborative approach and experience working across multiple agencies or community groups.
• Familiarity with local safety and wellbeing issues, and an understanding of referral networks.
• Digital literacy and comfort using reporting or scheduling tools.
• A commitment to Te Tiriti o Waitangi and cultural competence in working with Māori and other communities.

The salary for this role begins at $78,224 and appointment will be dependent on relevant skills and experience.

Nōu te rourou - What's in it for you

Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities. 

Applications close on 31, August 2025. All applications must be submitted online. All applicants must have the current right to work in New Zealand.

Diversity: We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment.  If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter. We welcome applications from all walks of life and like our workforce to reflect the diverse communities we serve.

Accessibility Support: We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing: recruitment@wcc.govt.nz

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