At Meridian, we’re on a mission to make energy cleaner and cheaper for Aotearoa New Zealand.

100% of the energy we generate comes from renewable sources - wind, water and sun - because we believe that’s the best way forward for our planet and our communities. 

We serve over 380,000 customers and have big aspirations to deliver value to even more homes and businesses across Aotearoa through our two brands, Meridian and Powershop.

It’s a challenge we take seriously, which is why we’ve recently redesigned our Retail operating model, building a network of empowered teams equipped to understand customer needs and quickly turn ideas and concepts into products and experiences that customers love.

Mō te tūranga | What you’ll be doing  

It’s an exciting time to join Meridian, as we drive a full evolution of our Retail business and look to step-change the way we deliver our two epic brands, Meridian and Powershop. 

As Experience Practice Lead, you’ll champion and drive the delivery of exceptional customer experiences aligned to business objectives. You'll nurture and grow our Experience practice ensuring our understanding and capability develops across our entire retail business.

• Balancing human, technology and business. You'll play a key role in how we shape and deliver an experience vision across multiple brands and segments in tune with our emerging product and technology suite.  You can think and ensure delivery within Value Streams across time horizons and customer segments to ensure we evolve at pace.
• Outcome over output. With a track record in driving commercial outcomes, you’ll embed a mature approach to the intersect of customer and business needs within the capabilities of technology.  You’ll ensure we are continually learning and enhancing as we go as we strive for better.
• Lead the experience evolution and learning journey of the organisation. You'll support the delivery of a step change in the approach and execution of customer experiences through democratising a retail wide approach to the way you and the practice work. In doing so you’ll lead out a capability build within the craft as well as supporting the maturity and direction of travel as a full business
• Lead the Practice. You’ll develop and grow a diverse team of CX and UX leaders, creating a learning culture where we incrementally deliver cohesive experiences, relentless in our pursuit of solutions that are cleaner and cheaper for customer. Leading by example you’ve got a compass well and truly set on customer and know how to think and deliver results built off a deep appreciation for experience design

Ngā pukenga kei a koe mō tenei tūranga | What you’ll bring

• Demonstrated enterprise level leadership – experience managing a broad range of stakeholders to ensure we evolve the capability of not just an Experience craft but a wider retail business.
• Strong commercial acumen with a track record of delivering business and customer outcomes
• ​Proven experience in building, executing and evolving rapid, iterative design and development across multiple products, brands and categories.
• A team-player with strong communication skills and demonstrated ability to build high performing teams and wider organisational capabilities. ​
• Ability to work through the ambiguity of understanding customer behaviours and force trade-offs, shaping new experiences, and applying new technologies.
• An outward view that shows an understanding that it takes a village - this not only requires thought leadership internally but the leveraging of external partners and communities to support us on that growth curve.

He aha koe i hono mai ai ki a mātou? | Why join us?   

At Meridian, we value all people. We embrace different ways of thinking, living and working, because we believe diversity benefits us all. It makes our capabilities even stronger. We encourage all our people to feel comfortable bringing their whole selves to work and we’re proud to have a diverse and inclusive workplace. So, no matter who you are, you’ll find it a great place to work. 

We value and live by three ‘How to Be’s’: ‘be gutsy’, working together by ‘being in the waka’ and doing the right thing by ‘being a good human’. We work hard and value the importance of connection and fun, whether this be through daily quizzes, morning teas, birthday and cultural celebrations both in person and virtually! 

Sustainability sits firmly in our DNA both socially and environmentally. We proudly support KidsCan and the Kākāpō Recovery and work side-by-side with our generation communities to empower and support projects where needed. There are many opportunities to volunteer to any of our partnerships throughout the year. 

Ngā painga ki a mātou | What we can offer   

We value work/life balance so our WFH and flexible work options (where possible) make things easier for you and your whānau. We also offer:

• an attractive and competitive salary package that’s reviewed annually, performance-incentive plus discounts from a number of partnerships
• Southern Cross Healthcare - Wellbeing one insurance, funded scheme for eligible employees to give you that extra peace of mind 
• enhanced leave provisions: three company paid days (over the holiday period), enhanced parental leave and options to buy up to 12 days additional leave
• life, trauma and income protection insurance (which we hope you won’t need!)
• enhanced KiwiSaver contributions
• access to the Meridian employee share scheme
• excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there!
• award winning wellbeing programme that provides support whenever and wherever you need it
• employee discounts off your power with Meridian or Powershop, every bit counts
• a one-off $400 payment to support your work from home set-up (if needed)

Tono mai ināianei tonu | Apply now 

All in all, we’re an awesome place to work. If this sounds like you and you want to bring your energy and use your power to make a difference (pun intended), then apply today and tell us why!

To view the full Position Description please click here – we’re not necessarily looking for someone who ticks all the boxes (an elusive unicorn), so if you think you have what it takes but don't meet every requirement in the PD, we strongly encourage you to apply! 

If you have any general enquiries, please email careers@meridianenergy.co.nz and one of our team will get back to you. We're committed to becoming more accessible and providing support if needed, please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.co.nz/careers), we’re more than happy to help. 

If you would like to be at the forefront of New Zealand’s energy transformation and decarbonised efforts, and work in an innovative, collaborative environment that values fresh thinking, then we’d love to hear from you.

The location for the role is Wellington or Christchurch.

Advertising closes at 11:59pm on 2 February 2025 (please note this may be subject to change as we will be reviewing applications as they are received).