Powershop started out by offering something different. We put the power into the hands of our customers by building an online Shop for power that’s simple, rewarding and fun. We're on a mission to offer the best-in-class digital experience for our customers and continue to give our customers the tools and information that they need to be in control.

This is a unique role where you’ll get the best of both worlds and get to work across two leading brands: Meridian and Powershop. And while we do things a little differently, our values and fundamental principles are very similar. You’ll learn the ins and outs of both brands, double the fun!!

Together, our two brands, Meridian and Powershop retail electricity to more than 380,000 homes, businesses and farms across New Zealand. Now that’s a pretty impressive combo! 

Mō te tūranga | What you’ll be doing   

It’s an exciting time to join our Retail team which has undergone a significant change in how they work to adopt new modern ways of working. Committed to making energy cleaner and cheaper for Aotearoa New Zealand, our Retail structure is made up of a network of empowered teams, united by a shared purpose and clear goals, equipped with the skills and capabilities to deliver value to customers end to end.

Reporting to Head of Customer Relationships, the Customer Relationships Value Lead (Home), will play a key role leading the cross functional hub teams (covering sales, service, and operations) for the Home Value Stream across both of the Meridian and Powershop Brands. You will take ownership of the end-to-end performance of the hubs, supporting 230,000+ customers.

Leading a team of seven direct reports and a total of 80 people, you will be an exceptional people leader who can translate strategy into clear action, unlocking potential and driving strong performance outcomes. This role is about reimagining how value is delivered to customers, embracing digitisation and driving continuous improvement.

Ngā pukenga kei a koe mō tenei tūranga | What you’ll bring

We are seeking an experienced leader with expertise in leading customer engagement channels and performance (sales, service and operational activity) with a proven ability to drive cultural change and deliver high performance through empowering teams and making people awesome. Skilled at balancing operational excellence with visionary thinking, you excel in a dynamic environment, influencing key relationships, and have your compass on customers - fostering impactful customer experiences that drive satisfaction and loyalty. Passionate about innovation, you inspire change, optimise performance, and cultivate a culture of growth and continuous improvement.

Whilst it would be beneficial to have knowledge and or experience gained within the energy sector, this role could also suit someone who has led sales, operations and customer teams or across multiple brands.

He aha koe i hono mai ai ki a mātou? | Why join us?   

We’re a great place to work with plenty of opportunities and career development for those that want it. We value and live by three ‘How to Be’s’: ‘be gutsy’, working together by ‘being in the waka’ and doing the right thing by ‘being a good human’.

We embrace diversity and inclusion and ensure that everyone feels like they belong, are welcomed, feel valued, and feel comfortable to bring their whole selves to work. We want all our people to be the best that they can be, so we make sure that there’s room for everyone to be exactly who they are. We believe that fun is good for you, and we make sure that our office vibe reflects that. We support each other and celebrate our successes.

Sustainability sits firmly in our DNA – both socially and environmentally – and we’re doing what we can to help Aotearoa reduce their carbon emissions and we’re helping support others in our generation communities to do the same.

Ngā painga ki a mātou | What we can offer   

We value work/life balance so our WFH and flexible work options (where possible) make things easier for you and your whānau. We also offer:

• an attractive and competitive salary package that’s reviewed annually, performance-incentive plus discounts from a number of partnerships
• Southern Cross Healthcare - Wellbeing one insurance, funded scheme for eligible employees to give you that extra peace of mind 
• enhanced leave provisions: three company paid days (over the holiday period), enhanced parental leave and options to buy up to 12 days additional leave
• life, trauma and income protection insurance (which we hope you won’t need!)
• enhanced KiwiSaver contributions
• access to the Meridian employee share scheme
• excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there!
• award winning wellbeing programme that provides support whenever and wherever you need it
• employee discounts off your power with Meridian or Powershop, every bit counts
• a one-off $400 payment to support your work from home set-up (if needed)

Tono mai ināianei tonu | Apply now 

All in all, we’re an awesome place to work. If this sounds like you and you want to bring your energy and use your power to make a difference (pun intended), then apply today and tell us why!

To view the full Position Description please click here – we’re not necessarily looking for someone who ticks all the boxes (an elusive unicorn), so if you think you have what it takes but don't meet every requirement in the PD, we strongly encourage you to apply! 

If you have any general enquiries, please email careers@meridianenergy.co.nz and one of our team will get back to you. We're committed to becoming more accessible and providing support if needed, please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.co.nz/careers), we’re more than happy to help. 

If you would like to be at the forefront of New Zealand’s energy transformation and decarbonised efforts, and work in an innovative, collaborative environment that values fresh thinking, then we’d love to hear from you.

The location for the role is Christchurch.

Advertising closes at 11:59pm on 2 February 2025 (please note this may be subject to change).