Matanga Kohi Raraunga | Data Collection Specialists (Phone based)

Statistics NZ

  • Full Time Fixed Term
  • Multiple Location Options

Remote - Auckland, Waikato, Wellington, Dunedin and Christchurch

Do you enjoy interacting with people from all 'walks of life'? Want a meaningful role?  Enjoy getting out and about along with the flexibility and variety of having work from home options?

Due to growth in operations, we are looking for fixed term Data Collection Specialists (Call Centre based) to be a part of the Stats NZ Collection Operations team and support our annual surveys.

This is a full-time fixed term position until 31st December 2022, with the potential of going permanent and/or extending your contract!

Mōu | For you

Tatauranga Aotearoa Stats NZ are dedicated to diversity, equity, inclusion, health and wellbeing. We welcome every gender, race, ability, religion, and background and encourage people to be their authentic selves.

Salary: $24.34 per hour

Te tūnga | The role 

As a Data Collection Specialist, you will report to a Team Leader Data Collection and work in close partnership with other Data Collection teams, to build relationships with the business and social communities of Aotearoa, enabling collection of data from all types of respondents via their channel of choice. The role is about providing a great user experience for respondents - one that builds trust, is seamless, convenient, safe and recognises their contribution to Aotearoa.

This role requires calling or e-mailing selected businesses and/or households to conduct interviews via a channel of their choice and provide precontact support.  We will set you up to work from home, and provide you with the equipment, training, and on-going support you need to succeed and remain safe while carrying out your work.

You will be required to carry out one of the following shift options on a rotating roster basis. Your roster will be confirmed at least 2 weeks in advance.

Option 1: Monday to Friday start time between 8:00am-9:00am, 4:00pm-5:00pm finish time.

Option 2: Sunday to Thursday, 10:00am - 6:00pm, Monday -Thursday start time between 11:00am-12:00pm, 7:00pm-8:00pm finish time.

Nōu te rourou | What you bring 

We encourage and consider transferable skills and experience gained from outside of work e.g., whanau, church, sports, volunteering, or a comparable role in a different sector or industry.

We want to see the following information in your cover letter and CV relating to:

  • Access to fast and reliable internet service at home, which will be used for work-related activity
  • Strong customer focus, communication, negotiation, and interpersonal skills
  • Flexible to work at times that suit survey participants, which may include evenings and weekends
  • Attention to detail and high-quality output
  • Develop knowledge of local areas and connection to different social, cultural, or business groups
  • Digital and technical literacy and good time management skills
  • Collaborates effectively with other teams, self-motivated, and keen to develop new skills
  • Promotes and practices health safety and wellbeing

If this sounds like you, apply today!

Ko mātou |About Us 

Tatauranga Aotearoa - Stats NZ is a Central Government employer of around 1400 people across Aotearoa. We provide data and statistical outputs to support the decisions that the Government, Māori and Iwi organisations, businesses, NGOs and New Zealanders make every day. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.

Me pēhea te tuku tono | How to apply 

We encourage you to be you in your application! We are truly committed to diversity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in these areas, but you do need to be on board with learning.

Please reach out to us with any questions at rata@stats.govt.nz.    

Note: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes (depending on application numbers this date may change). You may be asked to complete a pre-interview screen via phone or video.

Check out our careers site to find out more about working at Tatauranga Aotearoa Stats NZ.

Note to Recruitment Agencies: unsolicited CVs will not be accepted, do not contact the Hiring Manager directly, instead reach out to jobs@stats.govt.nz

You must have the right to live and work in Aotearoa New Zealand to apply for this job. Pre-employment checks are part of our recruitment process.

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