Kaiwhakahaere (Service Manager)

Te Waka Whaiora Trust

  • Permanent Full Time
  • Wellington

Who are we?

Te Waka Whaiora Trust (TWWT) has responsibility for the provision of Kaupapa Māori Mental Health and Addition services for Māori tangata and their whānau across the greater Wellington Region – Wellington City, Porirua City and Kapiti Coast District Council united by our values and vision. We provide support and seek to improve the wellbeing of people who are homeless, live in poverty, experience addictions challenges, are unemployed, have physical/intellectual disabilities and/or experience mental distress.  80% of our work is done in our community supporting tangata motuhake to live well in their homes and community delivered through an integrated suite of Kaupapa Māori services. 

Tikanga and Kaupapa Māori is integral in the way that we deliver the services. Our Kaupapa Māori mental health and addiction services are complemented by Māori cultural concepts and pathways of health, provided through a range of culturally appropriate community-based support, particularly for Māori and Pacific people. Services are a mix of crisis respite, community support and supported residential accommodation facilities where people can stay short or long-term contributing towards achieving optimal health and wellbeing outcomes for tangata motuhake and our communities thereby reducing avoidable hospital demand. 

 About the role 

We are looking for a mental health professional to join our dynamic team.  As the Kaiwhakahaere, your role is to ensure that high quality, person-centred and empowering mental health, and addiction community support services are delivered to people who need them. You are responsible for the effective and efficient day-to-day management of community mental health and addiction services and ensuring that your teams are working in partnership with the tangata motuhake they support to encourage and facilitate improvement of their health and wellbeing so they can thrive.

This role will require you to manage, support and work collaboratively with your team/s to meet the needs of tangata motuhake and their whānau, met contractual requirements, met relevant sector standards, and uphold the organisations policies and procedures. This includes the ongoing monitoring and reporting of tangata outcomes and key performance indicators.

What you will bring 

You'll be a 'glass half full' type of person, with a positive outlook on an ever changing, evolving organisation full of opportunity. A flexible approach to work, strong work ethic and professional boundaries is important. Your assertiveness, accountability and compassion for people will serve you well here. You will be a team player. You will have a passion for supporting people through their recovery and a relevant qualification in Nursing, Social Work or Occupational Therapy or DAAPANZ. 

You will also need the following:

  • Experience in a service delivery or operations role, preferably within the health/disability or community services sectors
  • Ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
  • Financial and budget management experience
  • A passion and expertise for working collaboratively and developing skills in others
  • Excellent interpersonal, communication and influencing skills, and highly
  • Full New Zealand driver's licence

Why Us?

At Te Waka Whaiora Trust we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. If you would like to work in a role that is both rewarding and challenging and would like to make a difference, then we would like to hear from you!

To Apply

Email Erin Coffey: erin@tww.org.nz ensuring you highlight how your skills meet the roles requirements via your CV and cover letter.


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