Team Facilitator / Delivery Manager

Springload Te Pipītanga

  • Full Time
  • Wellington

We're looking for a motivated, enthusiastic and capable Team Facilitator/Delivery Manager to join our Delivery Practice team and help us to make the things that matter, better. 

This is a full time role, 32 to 40 hours per week. We are based in Wellington, but would also suit someone working remotely within Aotearoa, New Zealand. 

Who we are 
Mō tō mātou āhauatanga 

Springload Te Pipītanga is the largest independent digital agency in Wellington. We encourage our employees to thrive at work and at home. We’ve got great clients, challenging projects, and a friendly workspace. There are always plenty of healthy snacks available, People’s Coffee brewing, and craft beer in the fridge. 

What we do and why we do it 
Ā mātou mahi ō mātou mātāpono 

Our purpose is to make the things that matter, better — better for people and for the planet. We follow a human-centred process, keeping the people we’re designing for at the centre of the work. We’re a multidisciplinary team, and we collaborate closely with each other and with our clients on projects that make a real impact.

We celebrate different perspectives. We're committed to creating an equal, inclusive, and diverse workplace. We know we do better work if we have a diverse mix of people on our team. We're also a certified B Corporation — ethical and environmentally sustainable practices are a huge focus for us.

We’re looking for someone who shares the same values.

We can offer you:

  • a whānau-friendly, flexible workplace, with the ability to work from home and potential for fully remote options within Aotearoa
  • a learning and growth budget to support your professional aspirations
  • a wellness package to keep you physically and mentally fit, including Southern Cross health insurance
  • highly talented teammates who strive to create world-class experiences that make people's lives better
  • opportunities to get involved in internal initiatives you care about, such as our sustainability group, waiata practice, and mental health chats 
  • a base in central Wellington, Aotearoa New Zealand, near cafes, shops, theatres, and the waterfront.

About this role

Primarily you’ll manage the delivery of multiple web projects by facilitating the team to success. We're looking for someone who can liaise with clients and the internal delivery teams to ensure projects are delivered efficiently, on time and on budget.

You’ll support account managers and account directors to develop and maintain strong working relationships with our clients and to grow opportunities within clients. You’ll facilitate the meetings, ceremonies and workshops that keep the team productive and humming.

We're in the process of integrating iterative and collaborative ways of working across the agency, with fixed cross-discipline squads to deliver client work. The Team Facilitator will work with a squad to help embed the new ways of working, support and empower practitioners to deliver and grow, and develop great client relationships.

If you’re interested in the role but you don’t feel you meet all the requirements, we encourage you to apply anyway — tell us why your experience is relevant to the role.

Key responsibilities

  • Facilitate the team to enable them to deliver project work.
  • Manage the planning, scope, and delivery of digital projects.
  • Contribute to the development of project estimates and statements of work.
  • Manage and maintain project budget and progress reporting requirements.
  • Coordinate with clients and the internal delivery team to ensure projects are delivered on time and budget.
  • Ensure a high level of client satisfaction with projects and work programs.
  • Cultivate a positive, friendly, supportive and respectful working relationship with clients and be their internal advocate at Springload.
  • Alongside the team, ensure the strategy, scope, and direction of each project is viable and feasible.
  • Enable, empower and support your project team to succeed through facilitation of agile ceremonies and processes.

Required skills

  • Over two years’ experience in a project management or agile facilitator role.
  • Working knowledge of agile ways of working. 
  • Ability to create and manage a product backlog, develop sprint backlogs and help with prioritisation of backlog items
  • Experience in all things digital, with a specific understanding of web technologies as it applies to websites and applications.
  • Resilience, flexibility and a positive mindset.
  • The ability to respond well to change, disruption, conflicts and multiple personality types. 
  • Adaptable approach depending on the client or project.
  • Well organised, and the ability to organise a team. 
  • Clearly communicate requirements and outcomes when you deliver a brief. 
  • Commitment to collaborative ways of working and proven people management skills. 
  • Familiarity with many tools that assist team collaboration.
  • Excellent oral and written communication skills, including senior stakeholder management and the ability to write Statements of Work and Proposals.
  • Experience working in a fast-paced organisation/agency and love variety.

Job description

Download the job description for more details of what this job typically entails. Please treat the description as a guideline only — roles and responsibilities might vary slightly.   

Team Facilitator / Delivery Lead

Te Rārangi Wā

We’re excited to welcome a new team member as soon as we can. Once you apply, you can expect to hear back from us within a couple of weeks if you’re selected for an interview. We’ll keep you informed every step of the way.

How to apply 

Please send us your CV with details of how your experience relates to the job description.We’d also love you to include a cover letter that tells us a bit more about yourself and why you’d like to work at Springload.

Remote working

We welcome applications for this role from people in other parts of New Zealand, outside of Wellington.

If you have any questions, get in touch 
Mehemeo he pātai āu, whakapā mai

Please apply online via the button on this page. If you have any questions about the role, you can email us at or chat to us via our LinkedInInstagram, and Facebook



  • Share this post!