ICT Support Consultant

University of Waikato

  • Bay of Plenty

ICT Support Consultant

Information Technology Services

(Based in Tauranga)

Ko wai mātou? Who are we?

Te Whare Wānanga o Waikato, the University of Waikato Tauranga campus is in the heart of the Tauranga CBD within the sunny Bay of Plenty. Our university stands proudly on the world stage as a provider of future-focused, international education and an active player in global research.

The Information Technology Services (ITS) team is responsible for the University's core ICT infrastructure, systems and services, and is looking to increase its capability to deliver an extensive programme of work that drives efficiency, is innovative and leverages emerging technologies, reduces risk, and supports future growth.

Ngā kōrero mō te tūranga - About the role

Our ICT Support Consultants are the local 'go-to' team who provide onsite support for a range of ICT related services including:

  • Desktop ICT support services to staff and students;
  • ICT procurement and disposal management;
  • ICT support for infrastructure and research initiatives; and
  • Audio/visual services and teaching room support.
  • Oversee the successful on and off-boarding of staff in our ICT environment

You will be working in a unified and inclusive team, where development is encouraged, diversity is valued, contributions are recognised, and innovation can thrive.

Please note: The University has decided that, from 14 February 2022, all staff working on or entering any of its campuses or sites must be fully vaccinated against COVID-19. You will be required to provide proof of vaccination before 14February for this role.

Ko wai koe? - Who are you?

To be successful in this role you will have a demonstrated ability to communicate and pass on knowledge both in person and in writing. Experience with technical writing is an advantage, along with a calm and professional demeanour and a strong focus on providing a great support experience to our staff and students.

These are some of the other key skills we are looking for:

  • Demonstrated understanding of ITIL service management practices
  • Demonstrated understanding and experience in procurement and financial management practices
  • Knowledge of the University environment is desirable
  • Industry qualifications such as: COBIT, TOGAF

We strongly encourage applicants with the relevant capabilities from all backgrounds to apply. We would greatly value seeing applicants from our Māori and Pacific communities.

He aha ngā take me tono mai ai koe? - Why should you apply for this position?

Our University provides a unique and satisfying work environment with many benefits to our staff including study opportunities, generous superannuation and leave provisions.

The salary range will be dependent on qualifications, skills and experience of the successful candidate.

Closing Date: 19 January 2022

Vacancy Number: 410298

For further information and to apply online, please visit:  http://www.jobs.waikato.ac.nz

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