System and Service Design Specialist

Te Rūnanga o Ngāi Tahu

  • Full Time Fixed Term
  • Canterbury

Fixed Term (24 months) / Fulltime 

Kia hiwa rā!

We are looking for an innovative System/Service Design Specialist to join our new programme of Whānau as First Navigators.  The Whānau as First Navigators programme is an iwi-led response to whānau wellbeing in Te Waipounamu, and an exemplar of what a modern Te Tiriti o Waitangi partnership should look like. It's about taking a "for Māori by Māori" approach to ensure the heritage, mana, whakapapa and cultural identity of our tamariki and whānau are thriving.

As part of this three-year programme, we now seek a suitably qualified individual who has previous experience in systems and service design within a large organisation or project.  As an experienced System/Service Design Specialist you will be required to manage a variety of workstreams associated with the Whānau as First Navigators programme.  You will be accountable for leading the design of solutions and services associated with the programme.  It is expected this mahi will take approximately 24 months.

PLEASE NOTE:  Applications will be accepted during our closedown period (24/12/2021 - 10/01/2022), however candidates will not receive an update on their application until after Monday 24th January 2022.

Do you have…?

  • A minimum of 3 years' experience in system and/or service design in a project team environment, ideally in social service environment
  • Ability to be adaptable and resilient, exhibiting a growth mindset
  • Customer focused nature (sense of manaakitanga)
  • Excellent collaboration skills in a team environment
  • Exceptional time and project management skills
  • Understanding of innovation labs
  • Understanding of data science and analytics, monitoring and evaluation
  • Strong attention to detail
  • Demonstrated openness to learning and embracing a bi-cultural environment and moderating practices to suit.
  • Familiarity with the Te Tiriti o Waitangi and its application to the work of Te Rūnanga o Ngāi Tahu.

Does your technical aptitude include…?

  • Excellent presentation and facilitation skills to senior stakeholders
  • Excellent writing and communication skills
  • Demonstrated experience and expertise in human-centred design and design-led thinking
  • Experience designing and running co-creation, ideation, prototyping and experience or service validation workshops
  • Proven experience documenting people, process, and technology requirements to achieve the desired future state experience
  • Experience using one or more digital design tools (e.g. Adobe Creative Cloud, Sketch, Figma, etc) and using digital workshopping tools such as Mural
  • Service Delivery Model design
  • Lean and agile methods
  • Proven analytical and research skills

The successful applicant will have a strong affinity for the needs and aspirations of our ultimate stakeholders, Ngāi Tahu whānui. Alongside this, they will have an understanding of, or an eagerness to learn and engage with our Ngāi Tahu values and te reo Māori, ka tika!

Mō mātou - About us

Te Rūnanga o Ngāi Tahu give effect to the aspirations of Ngāi Tahu whānui guided by our vision of 'Mō tātou, ā, mō kā uri ā muri ake nei' (for us and our children after us')

We pride ourselves on being a values-led organisation, investing in the professional and cultural development of our kaimahi (employees). You will have a unique opportunity to strengthen your understanding of te reo Māori and tikanga. We offer a supportive, dynamic and excellence driven workplace where we embrace diversity and inclusion.

Nau mai, haere mai, tauti mai!

Job Details

Reference #


Business areas

Office of Te Rūnanga o Ngāi Tahu

Posted on

Wednesday 22 Dec 2021

Closes on

23 Jan 2022 23:55


Information & Communication Technology

Work type(s)

Full-time, Fixed term

More details (document)

WAFN System_Service Design Specialist PD - FINAL.pdf

Apply Online

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