Emergency Teletriage Nurse or Paramedic

Whakarongorau Aotearo

  • Auckland
  • With no two days the same, and a wide breadth of clients across Aotearoa
  • Four weeks paid training to stretch and grow your skills, competitive pay
  • Ability to work autonomously and independently

Whakarongorau Aotearoa is a fast-growing leader in New Zealand's virtual healthcare landscape. We bring together a range of national helplines, including supporting Aotearoa's crucial 111 Emergency Call Centre. It's a fresh, connected approach to health care!

About the role - Atu mo te mahi

As an Emergency Teletriage Nurse/Paramedic, you'll be offering essential health and well-being support and advice to people right across New Zealand. You'll join a dynamic and specialist team, working in shifts to provide 24/7 support over the phone and online for a range of healthcare services.

An energising work environment and opportunity to work alongside 111 Emergency Call Centre at St Johns Ambulance Service in Mount Wellington, this role will suit those attracted to working autonomously and independently to apply their well-honed triage skills.

  • Provide secondary care to patients who may not require an ambulance, however are in serious need of medical support
  • Triage patients over the telephone, to assess and help callers take appropriate action, or utilise the correct level of care for a given problem
  • Give advice and support that respects backgrounds and cultures
  • Comply with nursing codes of conduct and best practice, including respecting patient confidentiality, privacy and individual needs
  • Record caller information in our database and following our clinical guidelines and using decision support software

About you - Pehea koe:

  • NZ Registered Nurse with a current practising certificate or Paramedic with current authority to practise
  • Background in general nursing with at least three years post-registration experience or at least five years paramedic experience
  • Ideally, two years experience in acute care, primary care or Teletriage
  • Excellent communication skills
  • Stay calm under pressure
  • Confidence to work with technology, tools, and resources

About us - Ko wai hoki

Whakarongorau Aotearoa are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services including the COVID-19 Healthline.

We do this 24 hours a day, seven days a week across seven digital channels. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

Our values - Ō Tātou Uara

Our ambition is to virtually support people of Aotearoa New Zealand. Our values underpin all we do, and how we do it.

  • Do the right thing - Mahia te mea tika
  • Motivated by quality - Hihiri e te kounga
  • Passion for better - Ngākau nui ki te pai ake
  • Shoulder to Shoulder - Pokohiwi ki Pokohiwi

As a part of our well-respected national organisation, you will be supported with on-going learning and development programmes, opportunities to apply for permanent or leadership roles and coaching from a knowledgeable, supportive leadership team.

If the idea of a role where you can positively impact the lives and well-being of your fellow New Zealanders appeals, we would love to hear from you!

Apply Online

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