Service Coordinator - National Bowel Screening Programme

Whakarongorau Aotearoa

  • Wellington

Service Coordinator - National Bowel Screening Programme

Are you interested in supporting your community through a national health screening programme?

  • Permanent position
  • Competitive market salary
  • Call centre - Wellington-based

We are looking for enthusiastic, empathetic people to join our team providing telephone support to people across Aotearoa.

Some responsibilities of the role:

  • Contact members of the community who have been invited by the Ministry of Health to complete a Bowel Screening kit
  • Take incoming and make outgoing calls to answer questions and encourage people to take part in the programme
  • Undertake data entry tasks to support the quality of the information available in the system

You will be required to work Monday - Friday (8 - 6 pm, rostered) in our Wellington call centre.

We are looking for a person who has the following:

  • The ability to converse in Te Reo Māori, Tongan, Samoan or another Pacific language
  • Cultural understanding and ability to connect with people over the telephone
  • The technical ability to use a national screening database
  • Proven ability to follow procedures and processes
  • Passion for customer service excellence
  • Ability to analyse information before communicating this to a participant on the telephone
  • Attention to detail, able to write clearly and concisely
  • Quick and alert mind, with the ability to adapt
  • Commitment to quality
  • Positive attitude, flexible approach and ability to multi task
  • A sense of humour, energy, and resiliency

Why is Bowel Screening Important?

Every year, more than 3000 New Zealanders are diagnosed with bowel cancer and more than 1200 die from it.

International evidence shows that bowel screening programmes can save lives through early diagnosis and treatment of bowel cancer. There may be no warning signs that bowel cancer is developing. Where cancers are diagnosed through services that treat people who already have symptoms of bowel cancer, only about 40% are found at an early stage.

Māori are more likely than non-Māori to die from bowel cancer, partly because Māori are more likely to be diagnosed with bowel cancer at an advanced stage when it is more difficult to treat. A bowel screening programme that has equal screening and follow-up rates for Māori and non-Māori could reduce inequities through early diagnosis and treatment.

This free National Bowel Screening Programme aims to save lives by detecting bowel cancer at an early stage when it can often be successfully treated and has a focus on initiatives that drive equitable participation for all population groups.

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