21/660 Service Designer

Department of Internal Affairs

  • Full Time Fixed Term
  • Wellington

Type: Fixed Term - Oct 2023
Hours: Full time
Location: Wellington
Business Group: Te Ara Manaaki
Branch: Kāwai ki ti Iwi /Service Delivery & Operations

A great opportunity to be part of a ground-breaking transformation programme.

Better New Zealand Working at the Department of Internal Affairs, you’ll have the opportunity to make a real difference in the lives of New Zealanders.  Service Delivery and Operations, Kāwai ki te Iwi are the face of DIA.  We work to make New Zealand better for New Zealanders through our four outcome areas:

  • People can easily access the services and information they need
  • Iwi, hapū and communities across New Zealand are safe, resilient and thriving
  • People's sense of belonging and collective memory builds an inclusive New Zealand
  • New Zealand is a well-functioning democracy across central and local government

We are seeking a passionate and innovative Service Designer to play an integral part in our Experience Design team.  As a Service Designer your key role will be helping design and develop our life event, citizenship and identity related services around the needs of people who use them. 

The vision of Te Ara Manaaki, the programme responsible for this change is to transform the way New Zealanders access our identity and life event services – putting our customers and their whānau at the heart of everything we do, and continuously making it easier for them to access services. 

About the role

You will work closely with other Service Designers and the wider integrated design team to understand the needs of our staff and our customers. This includes user research and testing to understand business needs, problems and opportunities.  You will contribute to:

  • working as part of a multi-functional team to design, develop and implement customer experience improvements and changes to services 
  • identifying, leading or contributing to service and customer experience improvement and development initiatives for customers and our people
  • apply project methodology, design and change management practices when implementing product and service changes
  • delivering evidence-based service design – to inform decision-making and make sure services are designed and developed around the needs of people who use them
  • identifying and using insights to develop innovative services by conducting research or usability testing with customers and staff
  • effectively communicate and discuss solutions and options with key stakeholders

It would be great if you also had some familiarity with: 

  • UX and UI design for digital services 
  • New Zealand Government web standards (accessibility and usability) 
  • Project Management methodologies such as Agile and Prince2

About Te Tari Taiwhenua

We are an equal opportunity employer that recognise a diverse and inclusive workforce which contributes to better outcomes for New Zealand and are committed to creating a workplace where all employees have equal access.  The department provides a number of benefits for all employees. By offering these benefits, it is hoped that each employee will be able to achieve their full potential in an encouraging and supportive environment.

To learn more about the diverse, important mahi we do at Te Tari Taiwhenua and see why we're a great place to work, click here.

We work to make New Zealand better for New Zealanders through our four outcome areas:

  • People can easily access the services and information they need 
  • Iwi, hapū and communities across New Zealand are safe, resilient and thriving 
  • People's sense of belonging and collective memory builds an inclusive New Zealand 
  • New Zealand is a well-functioning democracy across central and local government

Applications close: 5pm, Wednesday 20 October 2021

For more information please contact: Kelly Dillon at kelly.dillon@dia.govt.nz

Job description: To review the full job description, please click here. If you are unable to follow the link, please review the full job description on our careers website.

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