Service Manager

Ara Poutama Aotearoa / Department of Corrections

  • Permanent
  • Wellington

Service Manager - Wellington

  • Is this the next step in your leadership career?
  • Based in Wellington

He aha te mea nui o te ao? He tangata, he tangata, he tangata  

What is the most important thing in the world? It is the people, it is the people, it is the people (Maori proverb) 

We have an opportunity for a Service Manager to join our Team supporting the Wellington District, located at Wellington Service Centre.   Service Manager roles are pivotal to Corrections and offer you the opportunity to showcase your ability to achieve outcomes through others, your capability as a visible leader and your determination to strive for high performance.

Through the development and implementation of business plans and reporting tools aligned to the overall Ara Poutama Aotearoa (Department of Corrections) strategy for Community Probation, you will monitor risk and enhance service delivery to make our communities safer. By providing strong and effective leadership in all aspects of practice, legislation and offender management, you will maintain quality standards and ensure statutory obligations in line with Department policy.

Ngā pūkenga e kimi ana mātou | Skills we look for

To be successful in this role you will need to demonstrate the following:

  • your skills as a strong and visible leader who engages and motivates staff
  • your ability to foster best practice in case management
  • your ability and skills in identifying and managing risk
  • your proven ability to build strong relationships and make good decisions.

Ideally you will have experience in a Corrections environment or with other organisations that service the Criminal Justice System.  Experience working in a public sector environment, or similar, would be advantageous.

This is a challenging and rewarding choice; managing a team to make change that matters to individuals, their whānau and their communities. 

Mō mātou | About us

Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whānau, and that of the communities we serve across the motu. 

As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship) and whānau (relationships) to shape how we work and deliver the outcomes in our strategy - Hōkai Rangi (

Tono ināianei | Apply Now

To apply, please submit a tailored CV and a cover letter (PDF) describing your motivation for joining the department highlighting relevant skills and experience. Alignment to our kaupapa is critical to our success - we ask that you provide in your application examples which reflect and demonstrate our organisation values. 

It is an exciting time to join us and we continue to seek out talented individuals who are committed to an inclusive, vibrant workplace. We recognise and celebrate the uniqueness of individuals, and that of the collective talent in our whānau.  All applications must be submitted through our careers site to ensure transparency. Applications received via email will not be considered. 

If you want to find out more about a career with us, visit or email our team at

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