Customer Service Representative (x6)

Statistics NZ

  • Full Time Fixed Term
  • Auckland

Mō mātou | About Us 

As New Zealand's national statistics office, Tatauranga Aotearoa Stats NZ is uniquely positioned to support the decisions that the Government, Māori and Iwi organisations, businesses, NGO's and New Zealanders make every day. Our structure, culture and systems are designed with collaboration and customers in mind - mobilised and working together to realise our ambition: About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.

Mō te tūnga | The role 

We are looking to fill several positions. These roles are fixed term until 31 December 2021 based in the Auckland region. Reporting to the Customer Service Leader, your focus is data collection.  You'll have input to process improvement and build strong relationships with data suppliers to ensure a sustainable supply of quality data.  You will need to engage businesses and social survey participants from a diverse range of industries cultures, age groups, and socio-economic backgrounds. We work autonomously within a team ranging from 8 to 14 members, within the larger contact centre. The Contact Centre operates from Sunday to Friday between the hours of 8:00 am and 9:00 pm daily, with flexible work shifts between these times that are based upon business needs.

Starting salary: $44,363.00 

Mōu | About you 

  • An open and fresh approach, inclusive and collaborative style and the desire to build strong rapport with data suppliers.
  • A positive attitude with an aptitude for learning and a focus on personal growth
  • Demonstrates critical thinking and proactive in looking for the best possible outcome for both data supplier and Stats New Zealand.
  • Effective communication skills, verbal and written.
  • If you are a quick learner and can easily adapt to changes, this is the role for you!
  • Experience using Microsoft Suites to an intermediate level. Computer literacy is essential.
  • Demonstrates negotiation skills
  • Knowledge/familiarity or a commitment to learning/understanding Te Ao Māori, in order to understand and contribute meaningful work and outcomes for Māori communities

You'll be joining an inclusive environment where people, regardless of gender, race, disability, religion, or background are supported to be able to do their best work. This includes:

  • Opportunity to develop and grow your career
  • An environment that's safe, where you can be yourself
  • Exciting and meaningful work that makes a difference to Aotearoa
  • 3 departmental leave days (usually taken over Christmas office closure)
  • Health and wellbeing support
  • Opportunity to join various social, network and support groups (toastmasters, multi-cultural, social group)

Me pēhea te tuku tono | How to apply

If the above matches your skills and experience, don't delay, click apply now.

Any questions that haven't been answered in this advert or the position description or if you have difficulty with your application please email jobs@stats.govt.nz.

We will be screening applications as we receive them in order to move swiftly to interview shortly after the advert closes on 2nd August 2021 at 23:55pm but may be removed earlier. You may be asked to complete pre-interview screen.

Check out our careers site to find out more about Tatauranga Aotearoa Stats NZ.

Note to Recruitment Agencies: unsolicited CVs will not be accepted, see our careers site for our process.

You must have the right to live and work in Aotearoa New Zealand to apply for this job.

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