General Manager Māori – Kaiwhakahaere Matua

Auckland City Mission

  • Auckland

Lead the formation, development and implementation of an organisation wide Māori Strategy that will guide and direct through a kaupapa Māori lens.

  • Significant experience at a General Manager level.
  • Key member of the Executive Leadership team.
  • Newly created position.

Ko wai mātou – Who we are

Mā ngā huruhuru ka rere te manu

It is the feathers that enable the bird to fly

Founded over 100 years ago by the Anglican Church, the Auckland City Mission has since its inception sought to change and transform amongst, and on behalf of, those in desperate need. Through integrated service delivery and effective advocacy, the Mission has adapted to changing needs across the Tāmaki Makaurau community, whilst consistently maintaining and building a strong reputation as a reliable and non-partisan voice on behalf those in most need.

At the core of the present-day Auckland City Mission are 3 areas of work;

  • Response to homelessness – through outreach, case management, community development and accommodation services,
  • Response to food insecurity – through the provision of food and support services, and
  • A Health programme – the social detoxification unit and the primary health care centre known as the Calder Centre.

Key to the next step of this organisations journey; the Board and Executive have prioritised the development and implementation of a wide Māori Strategy for the Mission that will guide and direct the organisation through a kaupapa Māori lens as they move into a new and exciting era.

Te āhua o Te Tūrunga – The nature of the position

The General Manager Māori – Kaiwhakahaere Matua is a newly created position and will lead the development and implementation of an organisational wide Māori strategy and support, working alongside and in collaboration with the CEO, Board, Kaumātua and Senior Leadership team. This role will drive significant change, influence key decisions, and provide strategic, cultural advice in the application of core values across organisational practice as well as enhancing equity and cultural safety.  Moreover, this role will identify and build long-lasting, effective relationships with mana whenua, mataawaka and various Māori organisations throughout Tāmaki Makaurau, and beyond.

The General Manager Māori – Kaiwhakahaere Matua is responsible for 4 key organisational services;

  • Front of House services: Overall strategy which provides information where manaakitanga is first experienced by all who come to the Mission.
  • Te Whare Hinātore: A kaupapa Māori, trauma informed residential service for wāhine delivered by wāhine.
  • Haeata: Providing access to food, community, and social and health services for 200-300 street whānau each day, 365 days a year.
  • Wāhine Māori – Each Tuesday evening, the Mission opens its doors for a service run by women, for women, welcoming vulnerably housed women (and those who identify as women), and those on the street for kai and whanaungatanga. Other services off this dinner are in the process of being developed.

Working with the CEO to establish and implement a Mission wide Māori strategy in line with the principles of the Treaty of Waitangi, you will lead and develop strategic and operational engagement plans, programmes, projects, and initiatives. Developing framework and tools for service analysis, review, and improvement, you will deliver from a place of Manaakitanga, Rangatiratanga and Whakawhanaungatanga.

Creating an organisational cultural capacity, you will develop an overarching strategy and engagement plans to strengthen internal cultural capability and understanding of tikanga Māori and Māori delivery models.  Instrumental in the development of culturally competent teams, as well as further developing and supported in terms of overall cultural awareness; you will be ensuring correct tikanga is being observed at hui and meetings, as well as normalising within a day-to-day context.

As part of this implementation, you will set about broadening the Mission’s key Māori relationships by proactively leading and fostering trusted partnerships with external stakeholders, iwi, government agencies, non-government organisations, interest, and community groups. This position is critically positioned to Identify and maintain effective, strategic relationships with key stakeholder groups, through developing strong, long-lasting, high trust relationships.

Ngā tino Pūkenga/Whēako – Essential skills/experiences for the role

A qualification or equivalent experience in a relevant field such as social services or health leadership, management, or business administration, is required for application. With a skill set which includes proven leadership experience at a senior level including leading cultural change, you will have a reputation as a people influencer and leader, who has a repute as someone who is trusted and leads in a tika, pono and aroha way.

Skills, competencies, and experience required for application is to include;

  • Knowledge of Kaupapa Māori principles, an in-depth understanding culture, power and how it relates to Te Tiriti o Waitangi.
  • Expertise and understanding of implementing Te Reo me ōna tikanga into organisational practice.
  • Extensive experience developing departmental frameworks and models of practice.
  • Skilled at networking and building relationships across iwi stakeholders, social service providers, government, and NGO’s.
  • Working knowledge of Te Tiriti o Waitangi and experience in organisational implementation.
  • Skilled in both people and operational management, the capability to take strategy and deliver it within operational practice.
  • The capability to identify cross cultural issues and to develop collective strategies in response.
  • A proud, authentic, and inspiring leadership style and experience with people coaching and mentoring.
  • Proven financial management and knowledge of planning and budgetary reporting management.
  • Strong interpersonal and leadership skills including a demonstrated ability to establish and maintain effective relationships with a wide range of stakeholders.
  • The ability to operate effectively with a high level of diplomacy.

Previous experience working with those experiencing homelessness, food insecurity, alcohol or other drug addictions, physical and mental illness is highly desirable. Politically savvy and having awareness of the sensitivity of the kaupapa, you will have already established networks and have built mana and within key stakeholder groups and Māori networks across Tāmaki Makaurau.

Remuneration is positioned to attract applications with relevant experience and cultural competency.

Te Tono – How to apply

To apply, or to enquire further in confidence contact Heather Walker for a confidential conversation now on (09) 632 1108 or email your up-dated CV and covering letter through to

Applications close on: Friday 6th August 2021 at 5.00pm. 

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