Contact Centre Outbound - Contact Tracing | Whakapā Pokapū Whakapā Rapu

Homecare Medical

  • Multiple Location Options
  • Earn an extra income and join New Zealand's Covid Response
  • Work from home with your own device and internet connection
Join us to keep Aotearoa safe from Covid-19 and provide phone-based support to our community.  
The Covid situation is changing every day, you are not required to be available now however, if Covid cases increase, we will notify you and ask if you are available to work.
About the role | Atu mo te mahi
Reporting to a Supervisor, you will manage outbound calls to service users who have or have been in contact with cases of Covid-19 and are required to self-isolate. We operate Monday to Sunday between 8am and 8pm and would offer full time or part time shifts. You would need to be able to work from home using your own laptop or PC and a reliable internet connection.
About you | Pehea koe 
Working within a virtual environment, you will need to be confident using online systems and talking with service users over the phone. You’ll also need great communication skills to manage calls with empathy, kindness and professionalism.    
  • Proven experience in a customer focused role with strong communication skills
  • Confident in a phone-based role and accurate typing skills
  • Call centre or customer service experience would be an advantage
  • Digitally savvy and confident using technology
  • Keen to learn in a fast-paced environment with ability to pick up new information
  • This is a work from home role where you will need to stay up to date to deliver a seamless service to our community
  • Must be eligible to work in New Zealand
About us | Ko wai hoki

Homecare Medical are privileged to provide the people of Aotearoa New Zealand with professional, quality advice, support and information across a range of health and mental health services including the COVID-19 Healthline.  We do this 24 hours a day, seven days a week across seven digital channels. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country. 

Our Values | Ō Tātou Uara

Our ambition is to virtually support people of Aotearoa New Zealand to stay well and connect them seamlessly with care when they need it. Our values underpin all we do, and how we do it.
  • Do the right thing | Mahia te mea tika  
  • Motivated by quality | Hihiri e te kounga
  • Passion for better | Ngākau nui ki te pai ake
  • Shoulder to Shoulder | Pokohiwi ki Pokohiwi
Applications are now open – submit your application via the link below. If you have previously been part of our talent pool please register your up to date details here and notify us on

Apply here
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