Systems and Operations Analyst

Whānau Tahi

  • Permanent Full Time
  • Auckland

Position:  Systems and Operations Analyst
Location:  Henderson
Position Type: Full-Time 

Vacancy ID: 738438460.0753494
Salary: Generous remuneration and training incentives

We are seeking an experienced Systems and Operations Analyst to join our Support/Operations team.

About Us:

Whānau Tahi connects whānau, service providers, and funders to enable and empower whānau-centric, self-directed care for transformative and generational whānau change.  We specialise in solutions to enable connected care in both the clinical and social care settings.  Our vision is to unite multiple providers and to put the patient/whānau at the centre of care.

Whānau Tahi is expanding into new areas and modernising our product offerings to further support our customers to achieve their desired outcomes.  As the company grows and changes,  we are seeking an exceptional candidate to join us on our journey.  Our new colleague will provide excellent service across the business, working with senior leaders and other staff to ensure our core functions are smooth and efficient.  The right person will fit smoothly into a small service operations team and be a critical contributor to our success.

Key responsibilities:

  • The first point of call for customer support, via phone, online or in person.
  • Maintain, coordinate and create documentation for production systems and services.
  • Prioritise, assign and resolve request incidents, changes, and problems
  • Microsoft Office 365 Support, including Dynamics 365
  • Supporting our existing products and providing support to clients

Our ideal candidate will:

  • Hold a relevant qualification from an IT institute or equivalent
  • Have experience in supporting MS Office 365 and MS Desktops/Laptops.
  • Have basic experience in supporting - Windows Server, Active Directory and Active Directory Administration.
  • Preferably, will have some SQL knowledge or experience.
  • Strong analytical and troubleshooting skills.
  • Have a positive attitude and will be keen to expand their knowledge and experience.
  • Excellent written and verbal English communication skills, and Te Reo Māori is desired (or willingness to upskill).
  • Be a strong team player that is able to work collaboratively with colleagues and stakeholders.

If this sounds like you, we would love to hear from you!!  

Please apply and complete the online questions to be considered.

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