Pae Ārahi o Te Waharoa – Te Kooti Whenua - Māori Land Court

Ministry of Justice

  • Fixed Term
  • Auckland

Mō tēnei tūranga mahi | About this role

Pae Ārahi o Te Waharoa – Te Kooti Whenua - Māori Land Court

Fixed Term, 12 months

Te āhuatunga a te tūranga/About the Role

As the Pae Ārahi o Te Waharoa you'll lead a new team who are passionate about ensuring Māori land owners receive great service during the initial contact phase of the application process.

As the name ‘Te Waharoa' reflects that this team is the gateway to the Māori Land Court for court users. The role has 6 direct reports, but also has oversight of 8 other staff who are based at different locations around the motu.

If you are and exceptional leader this may be the challenge you are looking for. 

Key Responsibilities:

  • Leading a customer-focused service culture across all first contact activities.
  • Proactively responding to Court user issues and ensuring analysis is used to learn, determine cause of issue and improve.
  • Encouraging and supporting the use of Te Reo and the inclusion of Tikanga practices and protocols.
  • Establishing and maintaining an environment of consistent practices and procedures.
  • Actively monitoring the performance of the first contact function across a number of sites.
  • Ensuring customers receive consistent information and quality service in every interaction with the Ministry.
  • Providing technical support and advice to assist with processing, compliance with standardised procedures and effective delivery of services to Court users.
  • Working collaboratively to allocate work and resources across sites to ensure the successful delivery of the overall service experience.
  • Ensuring consistency of delivery through ongoing monitoring of service levels and quality (including technical accuracy, timeliness and efficiency), and take remedial action to address issues and improve services.

Mō te tīma/About our Team

We are a court of record. Te Ture Whenua Māori Act 1993 (our Act) recognises the significance of Māori land as a taonga tuku iho of special significance to the Māori people. Our role is to provide a court service for owners of Māori land, their whānau and their hapū.

We are striving to be a tikanga based workplace and we look to live our tikanga values every day:



We value others and their contributions

We work together towards shared goals



We are honest and open

We have high professional standards



We deliver results

We understand and meet the needs of those to whom we provide services



We focus on quality

We encourage innovation to achieve better results

 For more information on what we do go to

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated. 

He pūkenga tou/Skills and Experience

To be successful in the role you'll need:

  • Ngā Kaupapa Māori
  • Competence in, or a willingness to become competent in, Te Reo Māori
  • An understanding of the principles of the Treaty of Waitangi
  • A tertiary qualification (or equivalent experience) desirable but not essential
  • The ability to read, understand and interpret complex documents, including legislation, financial, numerical and business information.
  • Well developed verbal and written communication skills.
  • Experience establishing a high-performing culture
  • Operational management experience, preferably in a customer service environment
  • Previous experience in managing and developing the capability of employees
  • Proven leadership skills to motivate and lead employees to achieve stretch targets and understand their contribution to the bigger picture
  • A good track record in supporting and implementing changes to business and work processes
  • Experience in using a digital workflow system to process work. 

Tono mai/How to Apply

To apply, click the Apply button to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.

Applications close on 25 January, this is a fixed term position for 12 months.

If you have any questions please contact


  • Share this post!