Residential Support Worker

Department of Corrections

  • Wellington

Vacancy Number:   APA/1480553

Closing Date: 5:00pm, 23th September 2020
Location: Wellington  

Recruitment Contact: -

About the Job

(known internally as Assistant Residence Supervisor)

  • Based in Upper Hutt

In Upper Hutt, Wellington we have a residential facility, Te Korowai, for people who have a history of offending behaviour and are subject to sentences or orders (including extended supervision orders, intensive monitoring orders or public protection orders). This facility is operated by Ara Poutama Aotearoa (the Department of Corrections) and is designed to assist individuals to develop important life skills within a supportive and supervised environment in order to successfully reintegrate back into the community.

Are you understanding, empathetic and compassionate and have experience working with people with complex needs? Maybe you're looking for an opportunity to work in a new field, using your already well-developed people skills?  Are you motivated by the prospect of working in an ever-changing environment where you can make a difference through helping people to reach their goals?   

About the role | Mō te tūnga

As a permanent, full-time staff member you will be working on a cyclic shift roster which includes night-shift and working public holidays. Shifts are 12 hours long and will see you: 

  • Working cooperatively with residents to help them achieve their reintegrative goals;
  • Supporting residents, both within the residences and on community outings, to promote public safety through the safe management and supervision of each individual resident;
  • Supporting and participating in residents' rehabilitative and reintegrative activities;
  • Modelling pro-social behaviour.

If you pride yourself on your ability to provide a high standard of care, you have strong written communication skills, solid experience supporting individuals with challenging and complex needs and you want to make a positive difference to community safety, then we want to hear from you.  

These roles would be suitable for graduates in criminology and/or psychology (or similar) with some work experience who are looking to commence their career in the Justice sector.

About you | Mōu

We are looking for support workers to join our team to supervise, motivate and positively influence the reintegrative journey for those people in our care.

You will need;

  • A full New Zealand Driver License
  • Experience working with people from all walks of life, particularly with complex needs
  • Good time management and organisational skills
  • To be culturally respectful and non-judgemental
  • An ability to maintain clear and professional boundaries at all times
  • An ability to make decisions in a safe and logical manner, providing practical solutions to day to day issues.

The salary for this role is $56,100 - $60,776. 

About us | Mō mātou

Ara Poutama Aotearoa is a name that has been gifted to us by Iwi and conveys the responsibility we have to support and guide those in our care to reach their potential.  Our strategy, Hōkai Rangi (, provides a clear direction of travel - one that builds on the good things that are already happening, and, most importantly, how we can innovate to find new ways of doing things to achieve better outcomes for Māori, whānau and communities.  

Our Values

Rangatira – Leadership, Manaaki – Respect, Wairua- Spirituality,

Kaitiaki - Guardianship, Whānau – Relationships  

Tono ināianei | Apply Now

To apply, submit your tailored CV and a cover letter (PDF) describing your motivation for wanting to join Ara Poutama and highlighting your relevant skills, experience and personal qualities essential to this role.  

It is an exciting time and we continue to seek out talented individuals who are committed to an inclusive, vibrant workplace. We recognise and celebrate the uniqueness of individuals, and that of the collective talent in our whānau.

For reporting and transparency, it is important that all applications are submitted through our careers site.  If you want to find out more about a career with us, visit or email our team at

Apply now


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