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Team Leader Claimant Support, Auckland (Takapuna)

Team Leader Claimant Support, Auckland (Takapuna)

Team Leader Claimant Support, Auckland (Takapuna)

Ministry of Social Development

Closing Date : 01 Sep 2019

Permanent, Full-time

A rare chance to lead a high-performing team working with claimants of abuse and neglect in State care. The team is the public face of the Historic Claims group, supporting claimants through the claims process.

  • Newly established role leading a team focused on high quality customer service
  • Highly culturally competent – Te Reo me ona tikanga Māori
  • Innovative Ministry, experiencing transformative, cultural changes

About the Historic Claims Group

MSD is responsible for the Historic Claims process.  The Historic Claims team work with people who have been abused in State care, in particular the care of Child, Youth and Family and its predecessors, to address their concerns without them needing to resort to civil litigation.

MSD recently reviewed the way the historic claims process worked, carrying out a robust and far reaching consultation with current and previous claimants and key stakeholders. This has resulted in a commitment to growing and adjusting the Historic Claims team with a focus on operating within the principles of Tikanga Māori; Mana, Aroha, Whakapapa, Whānaungatanga, Manaakitanga and Pono.

We are now recruiting the core members of the team.  This team will be made up of highly culturally-responsive people who are specialists in their field.

About the role

The Team Leader Claimant Support leads a high performing team of claimant support specialists who are the primary point of contact for claimants as they work through the claims process.  The team provides end to end support, from initial point of contact through to closure of the claim. Specifically the team helps claimants to provide information about their experience in care, answer any questions the claimant may have to help them understand what happened when they were in care and to ensure claimants have the support they need as they work through the claims process. This position is a part of a wider operational management group working collaboratively to achieve the best possible outcome for claimants. Critical to this role is a focus on team wellbeing and ongoing support in an often challenging environment.

Skills competencies and experience for the position include:

  • Experience in leading a team with a focus on providing support/help to the public, ideally working with sensitive and potentially uncomfortable information
  • Significant experience working with individuals affected by multiple issues, including domestic violence and child abuse
  • Knowledge and understanding of the needs of people who were harmed as a result of abuse or neglect while in care, custody or guardianship
  • An established record of operating, influencing and providing advice as the leader of a team
  • Experience in providing support and pastoral care to staff
  • Understanding of leading and motivating people through change
  • Demonstrated evidence of a commitment to the Treaty of Waitangi and the development of a service that is culturally responsive and incorporates tikanga Māori.

If this sounds like you, please apply!

The remuneration band for this position is from $100,014 to $125,018 based on the skills and experience of the successful candidate.

We are expecting to hold interviews between 10 and 12 September and have a tentative start date of early/mid-November. The successful applicant will also be expected to work out of the Wellington office for the first couple of weeks.

If you would like to know more about this role, please send us an email to: 

For more information about the Historic Claims group click here

About the Ministry of Social Development

The Ministry of Social Development (MSD) is the lead agency for the social sector. Our purpose is Manaaki tangata, Manaaki whānau – we help New Zealanders to be safe, strong and independent. Helping people, whānau, families and communities is at the centre of what we do, working with New Zealanders of all ages to improve their social wellbeing.

Our focus is on:

Mana manaaki – building the mana of others and uplifting them in a way that honours their dignity.

  • Kotahitanga– partnering for greater impact; unity, togetherness, solidarity and collective action.
  • Kia takatū tātou- supporting long term social economic development, underpinning our intention to prepare ourselves and those we serve for future realities.

How to Apply

To apply,  CLICK HERE  to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the requirements of this job.

All applications must be made online.  If this is not possible or if you have any queries, please contact us at 

Internal MSD employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.

External candidates – (including Oranga Tamariki—Ministry for Children employees) must apply directly through our MSD careers page at

Closing date: Sunday 1 September 2019

Position Description

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