Wellington (Lower Hutt)
This role provides Third Party Administration (TPA) claim administrative support internally and externally to ensure our clients get timely service. As a key go-to person, you will pride yourself on being part of a client centric team that makes a real difference to so many New Zealanders.
ACC's vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC is shifting the ways we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year.
As TPA Administrator, you will be responsible for processing, reviewing and assessing claim eligibility and working within our core guidelines to make timely decisions. You will be juggling many balls at once, your day will be spent either on the phone or email requesting further information or answering queries to internal and external customers and processing and updating information into our system. It's a busy role and thinking on your feet, managing priorities and focusing on supporting our TPA partners and ACC's clients underpins the importance of this role.
What we are looking for from you to be successful in this role:
- A seasoned Administrator with ideally at least two years' administration experience under your belt
- Strong customer service experience
- Accountable and someone who will 'own' a task through to completion, delivering a quality and timely service
- Initiative and sound judgment - thinking about the customer first and bringing a flexible attitude
- Ability to prioritise your workload efficiently - a master in multi-tasking
- Creative and innovative to identify process improvements and the confidence to share ideas
- Pride in your work, adding value and being a pivotal team member
At ACC, we have wonderful Career pathways, we can share with you what your ACC career might look like as you grow and develop your skills - we can give you visibility of various opportunities available and will provide you with the tools and support to get to 'outstanding' in this Administrative role.
The indicative salary sits between $47,150 and $55,470 but this is dependent on your skills and experience. Additional to the base salarywe also provide ACC's 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 8.00am and 6pm.
At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.
We would love to hear from you if you feel you are a good fit - applications will only be accepted when formally submitted through our ACC Career Website.